BALLOON GIFT BOUQUET DELIVERIES
SAME DAY DELIVERIES - MUST BE CALLED IN TO 206-618-7219 BY NOON.  DO NOT ORDER ONLINE.  After 12:00, we will try to accommodate a same day order, if possible.

SUNDAY DELIVERIES - We will deliver Balloons and Decor for parties and events on Sunday (there is an overtime charge for Sunday delivery).  SUNDAY DELIVERY REQUESTS MUST BE CALLED IN BY SATURDAY, THE DAY BEFORE.  Balloon Gift Bouquets ordered for Sunday, will be delivered on Saturday (since the latex balloons are Ultra Hi-floated, they will be fine for Sunday).

CANCELATION - Scheduling your deliver not only purchases balloon product, but also purchases a time slot and room on our truck, and incurs preparation labor time, and credit card fees.  Therefore, if you cancel any time up until the balloons are inflated, we will refund the total less a 15% restocking fee.  Once the balloons are inflated, the purchase is non-refundable.

SUBSTITUTIONS - We reserve the right to substitute for balloons that are not in stock, provided the substitution will not substantially change the theme of the bouquet.

PAYMENT POLICY & CANCELLATION POLICY FOR DECORATING SERVICES
For jobs scheduled more than 14 days prior to your event, full payment or a 50% deposit with balance due 14 days prior, is required to hold your date and time.  For jobs scheduled within 14 days prior to your event, full payment is required to hold your date and time.

Scheduling your job will cause us to schedule Crew, prepare materials and refuse other Decorating Jobs for that date and time.  Therefore, if it is necessary for you to cancel within 48 hours of your event, your payment is non-refundable.  From 14 to 7 days prior to your event, we will refund your balance less any materials, costs for prep and other fees.  From 7 days to 48 hours, we will refund 50% of the total.

RETURN POLICIES
FOR BALLOON GIFT BOUQUETS - We will be happy to replace any product deemed to be defective.  Under certain circumstances, at our discretion, we may deem it appropriate to make a full or partial refund.

FOR BALLOONS WE USE IN OUR DECORATING SERVICES - We will not leave your event until we are satisfied that you and your guests will enjoy our balloon design.

FOR BAGS OF BALLOONS AND OTHER ACCESSORIES:
- Unused and unopened items - Customer to pay return shipping.  Restocking fee of 15%.
- Defective item - we will send you a prepaid shipping label, and will replace any product deemed to be defective.  BEFORE RETURNING ANY PRODUCT, CALL FOR INSTRUCTIONS.

UNUSED HELIUM - There is no refund for unused helium returned in a rented Helium Tank.