PRODUCTS & SERVICES
PRODUCTS & SERVICES
- Store Policies
BALLOON GIFT BOUQUET DELIVERIES
SAME DAY DELIVERIES - MUST BE CALLED IN TO 206-890-3677 to check for availability. Please DO NOT place a Same Day Order online.
SUNDAY & MONDAY DELIVERIES - WE DO NOT DELIVER INDIVIDUAL GIFT BOUQUETS ON SUNDAY OR MONDAY. Balloon Gift Bouquets ordered for Sunday, will be delivered on Saturday (since the latex balloons are Ultra Hi-floated, they will be fine for Sunday).
CANCELATION - Scheduling your delivery or shipment not only purchases balloon product, but also purchases services and time, including but not limited to expenses such as reserving a time slot and room on our truck, and incurs preparation labor time, graphic art fees and credit card fees. Therefore, if you cancel after required payment due date, we will refund the total less a 15% restocking fee. Once balloons are inflated, the purchase is non-refundable. Decor orders are non-refundable within 48 hours of scheduled date. Custom Print orders must be paid for before printing will occur.
SUBSTITUTIONS - We reserve the right to substitute for balloons that are not in stock, provided the substitution will not substantially change the theme of the bouquet.
WRONG ADDRESS - If we are given an incorrect address, there will be a re-delivery charge.
PAYMENT POLICY & CANCELLATION POLICY FOR DECORATING & DELIVERY SERVICES, TANK RENTALS:
For Decor jobs scheduled more than 14 days prior to your event, full payment or a 50% deposit with balance due 14 days prior, is required to hold your date and time. For jobs scheduled within 14 days prior to your event, full payment is required to hold your date and time.
Scheduling your job will cause us to schedule Crew, prepare materials and refuse other jobs for that date and time. Therefore, if it is necessary for you to cancel within 48 hours of your event, your payment is non-refundable. From 14 to 7 days prior to your event, we will refund your balance less any materials, costs for prep and other fees. From 7 days to 48 hours, we will refund 50% of the total. Labor is charged at $40 per hour.
Tank Rentals - Restocking fee for cancellation of tank in our normal stock is 15%, to cover administrative and credit card processing fees. There is no refund on tanks that were special ordered for your project (ie; a size or large quantity not kept in our normal inventory).
FOR BALLOON GIFT BOUQUETS - We will be happy to replace any product deemed to be defective. Under certain circumstances, at our discretion, we may deem it appropriate to make a full or partial refund.
FOR BALLOONS WE USE IN OUR DECORATING SERVICES - We will not leave your event until we are satisfied that you and your guests will enjoy our balloon design.
FOR BAGS OF BALLOONS AND OTHER ACCESSORIES:
- Unused and unopened items - Customer to pay return shipping. Restocking fee of 20%.
- Defective item - we will send you a prepaid shipping label, and will replace any product deemed to be defective. BEFORE RETURNING ANY PRODUCT, CALL FOR INSTRUCTIONS.
UNUSED HELIUM - There is no refund for unused helium.